Practical information

Services

• Audio-guides: audio-guides in Basque and Spanish are available free of charge.
• Guide brochures: Brochures in English and French to guide you on your visit can be borrowed free of charge.
• Luggage office and cloakroom: free of charge.
• Access: The lower floor of the Museum is accessible for mobility scooters. There is a ramp giving access to the first floor. Wheelchairs are also available on request. The building has no lift.
• Book and souvenir shop: open throughout Museum opening hours.
• Library: on the 2nd floor. Access is free by prior appointment..
  Opening hours:
  Tuesday to Thursday: 10.00–14.00 / 16.00-19.00
  Friday: 10.00-14.00
  15 June – 15 September: 10.00-14.00

Recommendations

The exhibits on display are part of our common heritage. To help conserve them, please observe the following rules:

• These works of art are fragile and easily damaged, so please do not touch them.
• Photographs and video footage may not be taken inside the museum.
• The use of mobile telephones in the exhibition rooms is prohibited.
• Food and drink may not be brought into the exhibition rooms.
• For your convenience, the Museum has a cloakroom where your umbrellas, rucksacks and packages may be stored. For safety reasons, umbrellas, packages and bags measuring more than 40 x 40 cm may not be brought into the Museum
• The Museum welcomes children, but please keep them close to you and ensure that they behave themselves.